Common Issues & Solutions

Common Issues & Solutions

Quick fixes for the most frequently encountered problems.

❌ "License Invalid" or "Connection Failed"

• Ensure your site URL in the SaaS dashboard exactly matches your WordPress site_url().
• Check that your server can make outbound HTTPS requests to tutorzoom.live.
• Try deactivating and re-activating the license.

❌ Zoom Meeting Not Created After Publishing

• Check the Zoom Connection card in the session editor for error messages.
• Ensure your subscription is active (not expired or suspended).
• Verify that cURL is enabled on your server: add <?php phpinfo(); ?> to a test file and search for "cURL".

❌ Students Can't See the Join Button

• Make sure the session is linked to a course via the Related Course ID field.
• The Join button only appears when the session is Live (during the scheduled time).
• Check that students are enrolled in the course.

❌ Plugin Shows "Site Suspended" Banner

• Your site was suspended by the platform administrator.
• This could be due to a billing issue or policy violation.
• Open a support ticket for assistance.

❌ CSS/Layout Broken in WordPress Admin

• Clear your browser cache (Ctrl+Shift+R or Cmd+Shift+R).
• Deactivate other plugins that may have conflicting CSS.
• Ensure you're using the latest version of Tutor Zoom Ultimate.