Getting Support

Getting Support

We're here to help! Here's how to get assistance when you need it.

Support Ticket System

The fastest way to get help is through our support ticket system:

1. Log in to your Tutor Zoom account.
2. Click Support in the top navigation.
3. Click + New Ticket.
4. Describe your issue with as much detail as possible.
5. Set the appropriate priority level.
6. Submit — our team typically responds within 24 hours.

What to Include in Your Ticket

To help us resolve your issue faster, please include:

• Your WordPress version and PHP version
• The Tutor Zoom plugin version (visible in the footer)
• A screenshot or screen recording of the issue
• Any error messages you see
• Steps to reproduce the problem

Priority Levels

Priority	When to Use	Response Time
🟢 Low	General questions, feature requests	48 hours
🟡 Medium	Non-critical bugs, UI issues	24 hours
🟠 High	Feature not working, affecting operations	12 hours
🔴 Urgent	Complete outage, data loss risk	4 hours

Self-Help Resources

• Browse this Documentation for guides and tutorials.
• Check the Common Issues article for quick fixes.